FREQUENTLY ASKED QUESTIONS

Delivery windows vary between 1–3 hours depending on distance, item prep, and courier availability.

Delivery fees vary based on distance and courier rates.

You’ll see exact pricing at checkout before paying.

Because FYX is fast-delivery fashion, returns are handled directly with the store.

• We don’t process returns or exchanges.
  
• Each store has its own return policy.
  
• Please contact the store listed on your order for details.

If sizing isn’t right, you may return or exchange directly with the boutique depending on their policy.

FYX currently does not provide pickup returns.

Once an order is placed and the store begins preparing your items, orders cannot be canceled.

We move fast. That's the point of FYX.

If something isn’t right, contact:

📩 hello@yourfyx.com within 24 hours of delivery.

Include:

• Order number
  
• Photo of item
  
• Brief description
  

We’ll coordinate with the store to resolve it as quickly as possible.

Once your order is packed and handed to a courier, you’ll receive:

• A text or email confirmation
  
• A tracking link with real-time updates
  

Absolutely! FYX was built to scale.

Join the waitlist and tell us where you want us next.