Refund policy

FYX Return & Refund Policy

Last updated: [insert date]

Thank you for shopping with FYX. We’re here to make last-minute plans effortless — but we know sometimes things don’t work out. Please review our return and refund policy carefully before placing an order.

1. How Returns Work

FYX partners with independent retailers, boutiques, and brands. Because of this, all returns must be completed directly with the retailer who fulfilled your order.

FYX does not pick up, process, or approve returns.

To return an item:

  1. Visit the retailer listed on your order confirmation.

  2. Bring the item in its original condition (unworn, unused, with tags).

  3. Follow that retailer’s posted return policy and timeline.

Each retailer has its own return rules, which may include:

  • Store credit only

  • Exchange only

  • Final sale items

  • Specific time windows (ex: 7–14 days)

FYX does not override or modify a retailer’s policies.

2. Refunds

Because FYX does not process returns, refunds are handled by the retailer directly according to their policy.

FYX does not provide refunds, credits, or exchanges for:

  • Change of mind

  • Wrong size or fit

  • Delayed pickup or delivery caused by retailer or courier

  • Items eligible for return directly with the retailer

Refunds for delivery fees, service fees, or rush charges are not offered, as these services are fulfilled once delivery has been completed.

3. Damaged or Incorrect Items

If your order arrives:

  • Incorrect

  • Missing items

  • Damaged

You must report the issue within 24 hours of delivery by contacting:

📧 support@yourfyx.com

Please include:

  • Order number

  • Photos of the item/issue

  • Delivery confirmation screenshot

We will work with the retailer to resolve the issue.

4. Late or Missed Deliveries

Delivery times are estimates and may vary based on:

  • Courier availability

  • Traffic or weather

  • Retailer preparation time

Once an order is placed and delivery has begun, fees cannot be refunded.

5. Cancellations

  • Orders cannot be cancelled after they’ve been submitted, as inventory is reserved and fulfillment begins immediately.

  • If a retailer is unable to fulfill an item, you will receive a refund for the unavailable item only.

6. Exchanges

All exchanges must be handled directly with the retailer.

FYX does not:

  • Schedule exchange pickups

  • Redeliver exchange items

  • Approve exchange eligibility

7. Contact Information

If you have a question about a return, refund, or item issue:

📧 hello@yourfyx.com
(Please allow 24–48 hours for a response.)